Just a quick link - Two points of note
a) The Australian firm Telstra plans and commits to deliver 80Mbps within 2-3 yrs time, and openly permits its salesfolk to make commitments to customers on the same.
b) There is a law of Fair Trade that allows for penalties, rather refunds to customers, for purchases made on service promises that were not delivered.
Now thats a "Service Guarantee" for you!
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